Return and Exchange Policy

Last updated: September 30, 2026

We want you to love your Welcome Home order. If something isn't quite right, here's how we'll make it better.

Returns

You have 30 days from the date you receive your order to request a return. To be eligible, items must be:

Unused and unopened (for paper goods, in their original packaging)
In the same condition you received them
Accompanied by your order number

Exchanges

If you'd like a different item, or the right item arrived damaged or defective, we're happy to exchange it, subject to availability. Contact us within 30 days of delivery.

Damaged, defective, or incorrect items

If your order arrives damaged or isn't what you ordered, email us at hello@welcomehomebygina.com within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a refund, and we'll cover return shipping.

Items that can't be returned

For hygiene, safety, and seasonal reasons, the following are final sale:

Opened or used paper goods (tablecloths, placemats, and table runners)
Gift cards
Items marked "Final Sale," including sale items
Seasonal items after 11/26/26, such as Thanksgiving 2026 products
Personalized or custom items, if applicable
Dated 2027 Date Planners after use or writing in them

How to start a return or exchange

Email hello@welcomehomebygina.com with your order number and the reason for the return or exchange
We'll reply within 2 business days with instructions and a return address
Pack your items securely and ship them back using a trackable method

Please don't send items back without contacting us first, as we won't be able to process them.

Return shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or sent in error. We recommend using a trackable service, since we can't guarantee we'll receive a return that gets lost in transit.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Original shipping costs are non-refundable unless the return is due to our error.

Late or missing refunds

If you haven't received your refund after 10 business days, check your bank account, then your card company, as processing can take time. Still nothing? Contact us at hello@welcomehomebygina.com.