Shipping policy

Shipping Policy

Effective Date: July 2026

At Welcome Home by Gina, every piece in our collection—from delicate tableware and ceramic decor to curated cookbooks and home goods—is selected and packed with extreme care. We want your ordering experience to be seamless, transparent, and worry-free from our door to yours.

1. Processing & Handling Times

All orders are processed at our fulfillment location prior to dispatch. Handling times vary depending on the item type:

Standard Goods & Cookbooks: 1–2 business days.
Fragile & Tableware Orders: 2–3 business days. Ceramic, glass, and fragile tableware items undergo specialized multi-layer protective packaging and quality checks before sealing.

Note: Orders placed on weekends or official holidays will begin processing on the following business day. During peak promotional periods or seasonal launches, handling times may extend by 1–2 business days.

2. Shipping Rates & Transit Times

Shipping costs are calculated at checkout based on package weight, dimensions, and destination. We offer standard and expedited shipping options:

Shipping Method	Estimated Transit Time	Standard Rates
Standard Ground	3–7 Business Days	Calculated at checkout (Free on orders $120+)
Expedited Shipping	2–3 Business Days	Calculated at checkout
Overnight Express	1 Business Day	Calculated at checkout
International Shipping	7–16 Business Days	Calculated at checkout (Duties/Taxes extra)

3. Special Care for Fragile Items & Tableware

Tableware, ceramics, and glassware require special care during transit:

Custom Cushioning: Each fragile item is individually wrapped in high-density protective cushioning, eco-friendly bubble wrap, and double-walled corrugated boxing to withstand handling.
Split Shipments: If your order contains a combination of heavy cookbooks and delicate tableware, items may arrive in separate shipments to preserve structural integrity and prevent transit breakage.

4. Order Tracking & Status Updates

Once your order has shipped, you will automatically receive a shipping confirmation email containing your tracking number and carrier link. Please allow 24 to 48 hours for tracking details to update after receiving your notification.

5. Damaged or Defective Items Upon Arrival

While transit breakages are exceedingly rare due to our specialized packaging standards, fragile items can occasionally experience rough handling during transit.

If an item arrives broken, cracked, or defective:

Please notify us within 48 hours of delivery at shop@welcomehomebygina.com.
Include your Order Number and clear photos showing the damaged item, outer box, and shipping label.
Upon review, we will immediately send a replacement at no additional cost or issue a full refund to your original payment method.

6. Address Accuracy & Unclaimed Packages

Please double-check your shipping address during checkout. Welcome Home by Gina is not responsible for orders delayed, misrouted, or lost due to incorrect address information provided by the customer. If a package is returned to us as undeliverable, the customer will be responsible for re-shipping costs.