Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at hello@welcomehomebygina.com. Once your return is accepted, we will reply with instructions on where to send your package and how to proceed.

Please note: Customers are responsible for all return shipping costs unless the item arrived damaged or defective. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if any tableware, home décor, or goods are defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom or personalized products, sale items, and gift cards. Cookbooks must be in unused, mint condition to qualify for a return. Please reach out if you have questions or concerns about a specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must remain in its original condition, unworn/unused, with tags, and in its original packaging.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please keep in mind it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@welcomehomebygina.com.